Huntington National Bank Enterprise Fraud Specialist 1 in Akron, Ohio

Fraud Specialist I

This Enterprise Fraud Specialist position is responsible for researching and resolving customer Debit Card/ATM/Credit Card transaction disputes. The work schedule is Monday - Friday, 8:00 am - 5:00 pm.

Responsibilities include:

  • Under minimal supervision, researches, responds to and resolves customer inquiries regarding debit card disputes; works with other areas to resolve specific issues.

  • Ensures that customer disputes are handled in accordance with applicable regulations including Reg. Z, Reg E and the Mastercard Rules and Regulations.

  • Performs miscellaneous clerical tasks, as assigned,

Basic Qualifications:

  • High School Diploma

  • Minimum of one year financial/banking experience required.

  • Minimum of one year customer service experience.

Preferred Qualifications:

  • Minimum one year previous Debit Card or Credit Card Fraud or transaction research experience, or equivalent education strongly preferred.

  • strong organizational skills and ability to meet tight deadlines

  • excellent oral and written communication skills

  • Knowledge of the HUB, CIS/OBS/Hogan DDA screens, Lotus Notes, ESS, Mastercard/FD preferred.

  • It is imperative that the individual in this position deliver the highest quality customer service with the utmost accuracy every time.

Prior Reg E/Reg Z regulatory compliance experience preferred.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.