Huntington National Bank Enterprise Fraud Specialist 1.4860 in Akron, Ohio
The Enterprise Fraud Specialist will work under general supervision and demonstrate independent judgment in executing fraud review for multiple channels of electronic money movement, primarily suspect debit card and credit card activity. Shift is Tuesday - Saturday 2:00pm-10:00pm
Administers thorough investigative assessments to properly discern between fraudulent and valid activity - reacts accordingly and in a timely manner to mitigate potential fraud losses.
Communicates directly with customers to verify suspect activity and with both internal/external customers via phone.
Completes pre-assigned tasks and specific projects such as reviewing all high risk transactions and credit applications for a specific customer
Completes analysis of suspicious transactions with a high degree of accuracy through reports and applications
Conducts special projects as requested
Develops close working relationships with Departmental Managers to assist in identifying trends in suspicious behavior.
Flexible to perform other functions as requested by management
High school diploma or equivalent.
Minimum one year of fraud research experience.
This position will have direct customer contact. Candidate must have excellent communication skills (in person and over the phone) and the ability and desire to professionally engage in sometimes challenging conversations.
Bachelor's degree in Fraud related field
Proficiency with Microsoft applications, especially Access
Ability to work in a fast paced, high pressure environment with professionalism, courtesy and tact
Ability to shift priorities as needed to meet demand
Excellent oral, written and interpersonal communication skills
Analytical and Problem Solving abilities
Strong attention to detail
Familiarity with general banking systems preferred
Familiarity with Banking Regulations (Regulation E and Regulation Z)
Experience in bank operations preferred (Industry best practices, current fraud trends)
Prior investigation experience preferred
Self-sufficient -- candidate requires minimal supervision.
Perform other duties as assigned.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.
Huntington does not accept solicitation from Third Party Recruiters for any position.