Huntington National Bank Treasury Management Technical/Training Associate in Akron, Ohio
The Treasury Management Technical Training Support Associate delivers technical help desk supoort across the Huntington footprint to both internal and external customers, by providing advanced technical advice to customers to resolve product or service requests regarding system and technical issue at the company and/or user level. Guide and direct the technical implementation of Treasury Management applications for clients to utilize applicable Treasury Management products for cash management support. Evaluates the clients needs and independently determines what tools are best suited for the client. Facilitates training and technical support on Huntington's products, services and systems. Responsibilities include:
Coaches' customers utilizing on-line file transmissions, including file formatting, data mapping, performs file testing.
Guides and directs the technical implementation of Treasury Management tools and systems including, but not limited to: web browser troubleshooting, operating system interation with Bank applications, and troubleshooting Bank application-specific issues to resolve identified issues and problems. A
Advise, educate and engage customers on a variety of technological tools and resources available to them.
Research and respond to customer inquiries ensuring timely and appropriate solutions for problems or issues.
Maintain high levels of customr satisfaction consistent with Huntington's core values.
Minimum of one year of experience
High School Diploma
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.
Huntington does not accept solicitation from Third Party Recruiters for any position.