Huntington National Bank Colleague Resource Center Specialist in Columbus, Ohio

Brief Description:

The 5's Colleague Resource Center --Team Oriented environment providing telephone support to Retail banking colleagues by answering questions regarding Huntington policies, procedures, customer service issues, and systems, with an emphasis on coaching and service resolution.

Responsibilities include:

  • Providing phone support to Huntington Retail banking colleagues by answering questions regarding Huntington policies, procedures, customer service issues, and systems

  • Resolving complicated customer issues through completion, within service level

  • Recommending process improvements for internal and external customer service

  • There are service level goals, but no sales goals associated with this position

  • Eligible for participation in Recognizing Exceptional Performance [REP] incentive program

Basic Qualifications:

  • High School Diploma

  • One or more years of Head Teller/Team Leader/Personal Banker/Assistant Branch Manager experience or

  • One or more years of Retail Branch Operations experience

Other Preferred Traits and Characteristics:

  • Associate's Degree preferred

  • Knowledge on the account opening requirements, Argo Teller, ATM support, CD/IRA regulations and Lending Policies preferred

  • Supervisory or leadership experience is an added plus

  • Proven ability to successfully resolve complex customer service issues

  • Excellent written and oral communication skills

  • Team player, with a genuine enthusiasm for providing "Simply the Best" service

  • PC and Internet proficient

Hours: We offer a variety of Flexible schedules which can include: mornings, evenings, split shifts, etc. as needed to accommodate staffing level and volume for the Retail Solutions Center. Full time Position at 40 hours per week. Phone Support Center hours of operation: Monday - Thursday 8:30am - 7pm, Friday 830-8 pm, Saturday 9am - 5pm and Sunday 11am - 4pm. Flexible schedules Monday -- Friday, with every other Saturday shift required. Approximately one Sunday shift per quarter.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.