Huntington National Bank Consumer Loan Consultant in Columbus, Ohio
Proactively communicates with branch colleagues and customers throughout the origination process. Manages a pipeline of consumer loan applications and assists in obtaining the information necessary to meet underwriting requirements. Primary focus is getting loans ready to close, and works diligently with branch colleagues, 3rd party service providers, and customers to achieve this objective.
Highly customer focused position. Demonstrates a high sense of urgency in all activities to meet the needs of the customer. Works as the customer's champion in the lending process.
Manages a pipeline of consumer loan applications.
Interacts directly with customers, internal partners such as bankers and underwriters, and third party service providers in the origination of consumer loan applications. Communicates by phone and email in a proactive, sales-oriented manner.
Communicates terms, requirements, and conditions of customer's loan application and obtains customer acceptance.
Expedites the origination process by keeping all parties up to date on the status of the application and communicating new information relevant to the transaction.
Follows up with the customer, banker, and others as needed on any outstanding documents needed to satisfy underwriting requirements.
Researches and resolves issues related to the application.
Sells features and benefits of products to customers, cross-sells other products and services, up-sells loan amounts, and encourages additional account usage.
High school diploma or equivalent
3 or more years' experience in consumer lending or mortgage sales or processing.
Excellent customer service skills, highly motivated, focused and goal oriented
Excellent written and verbal communication skills, including professional grammar and demeanor
Strong organizational skills with attention to detail, planning and follow-up
Ability to manage multiple priorities in a fast paced environment
Basic computer skills including email, internet, and proficiency in Microsoft Word, Excel
Prior experience in processing escrowed mortgage loans is a plus.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.
Huntington does not accept solicitation from Third Party Recruiters for any position.