Huntington National Bank Digital Product Manager in Columbus, Ohio
Join the team that shapes the online and mobile banking experience for millions of people like you. We're a small passionate team focused on building differentiating tools and phenomenal customer experiences. You'll lead complex mobile/online/digital products to completion while ensuring that the customer experience and business goals remain at the forefront. You'll be engaged in all aspects of digital product delivery, from defining and documenting requirements to ensuring the success of the final product delivery.
Bring to market complex, customer-driven digital products and services
Prioritize customer needs and manage product feature sets to deliver digital products that exceed customer expectations
Represent the customer and business goals while working with technology partners to deliver products
Manage the product lifecycle from requirements gathering through production and release
Develop business scope and requirements
Work with internal digital design team to create user experience scenarios for products
Work with systems vendor, technology, retail, marketing, and customer service partners to ensure successful delivery of digital services
Maintain information on service performance and application metrics, for analysis and reporting to management
Provide transparency to business and technology leadership on project status and product development issues
Manage risk associated with delivering applications and specific application features
Assist with customer research and issue resolution
Other product management tasks that may be required from time-to-time
Minimum of 3 years of Online/Mobile Product Management or Digital project delivery experience
Digital product management or delivery experience in e-commerce, digital messaging, identity and access management, digital money movement, or customer self-service.
Ability to translate business needs to technology teams
Experience with desktop and mobile web, mobile apps, and alerts
Experience with retail or business financial Services
User-centered design and usability expertise
Self-starter who develops plans and is committed to hitting delivery dates
Strong analytical skills and familiarity with the Software Delivery Lifecycle
Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
Ability to develop working relationships with individuals at all levels of an organization
Strong organizational skills and attention to detail
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.
Huntington does not accept solicitation from Third Party Recruiters for any position.