Huntington National Bank Enterprise Fraud Specialist I in Columbus, Ohio
Under general supervision will research and resolve discrepancies of ACH transactions. These discrepancies will be presented to the researcher in the form of an electronic case. Researcher will use multiple systems and reports to research and resolve discrepancies. Will be required to work closely with other financial institutions, merchants and customers to exchange information and resolve discrepancies. It is imperative that the individual in this position deliver the highest quality customer service with the utmost accuracy every time.
High school diploma or equivalent required
1+ years' front line customer service experience required
banking/financial experience preferred
excellent written and verbal communication skills including professional grammar and demeanor
able to utilize various software packages such as MS Word and Excel; previous experience using Microsoft Office software -- Outlook, Word, Excel and PEGA a plus
demonstrate a sense of urgency and the ability to adapt in a fast-paced environment
ACH, Regulation E and NACHA knowledge also a plus.
ability to analyze situations and make independent decisions.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.
Huntington does not accept solicitation from Third Party Recruiters for any position.