Huntington National Bank Treasury Mgmt Customer Experience Specialist in Columbus, Ohio
In a customer-facing environment, lead processing implementation "projects" of technical and non-technical nature. Deliver standard and some complex implementation activity ensuring quality and reliability of the implementation. This includes completing all system set-ups for onboarding/implementation, training clients on the commercial card program, and provide ongoing phone support for the commercial card program. The Treasury Management Customer Experience (TMCE) Specialist will also provide next level support for internal colleague escalations and questions. Will work closely with Customer Experience, Sales and sales support to ensure the needs of the company are fully addressed - onboarding/implementation are seamless and customer provided superior support. Additional duties will include reviewing reports, updates/maintenance to established card programs, working queues as assigned, and calling clients as needed
Will prioritize implementations and ensures they are completed on time with minimal impact to the customer. Identifies possible cross sell opportunities and communicates those leads to the sales colleague. Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers. Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer. Guides and directs the technical implementation of Treasury Management tools and Commercial Card systems. Evaluates the clients' needs and independently determines what tools are best suited for the client. Facilitates coaching on Huntington's products, services and systems for both external customers and internal colleagues. Provides advanced technical advice to the Treasury Management Customer service team and sales colleagues to resolve product or service requests regarding system and technical issues at the user level. Coordinates the resolution of technical issues with the operations / technology group for resolution. Maintains up to date an in-depth knowledge of product, training, governmental regulations, policies and procedures.
Operates with a sense of urgency, energize team members to achieve/exceed goals, serves as a catalyst for change, embrace and participate in a High Performance Culture (HPC), proactively addresses challenges and makes quick decisions based on best available information.
High School Diploma required
Minimum of three (3) years' of experience
Basic to intermediate knowledge of Microsoft Office applications
Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
Understanding of TM products and services, or commercial banking
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.
Huntington does not accept solicitation from Third Party Recruiters for any position.