Huntington National Bank Customer Service Associate - Consumer Bank Partner in Flint, Michigan
The Consumer Bank Partner position is an exciting career development opportunity to become a valuable shared resource between our Customer Solution Center (CSC) and our In-Store branches. The Consumer Bank Partnership Program will train colleagues to fill both the Customer Solution Center position of Customer Service Associate, and the In-Store position of Branch Relationship Banker.
When you start in this role, you will spend your first 12 months as a Customer Service Associate in our CSC. The Customer Service Associate position provides "Simply the Best" customer service at all times. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to telephone banking customers and promoting self-service options and convenience services to our customers.
In the Customer Service Associate role you will:
Provide outstanding service to and builds relationships with over 100 customers every day.
Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals and quality goals
Maintain up to date knowledge on Huntington products, services, technology, and procedures
After you have successfully completed 12 months in this role, your manager will work with you to seamlessly transition to a Branch Relationship Banker I role at one of our In-Store branches. A Relationship Banker is a Financial Concierge for our walk in customers. You are responsible for building customer and business relationships by proactively recommending appropriate deposit, loan and other banking products. When needed, you will also process customer transactions accurately and efficiently in order to provide exemplary customer service but educating customers on bank products, services and technology.
In the Branch Relationship Banker role you will:
Provide excellent customer service and effectively resolving customer issues
Be proficient in understanding and educating customers on consumer deposit products and consumer lending
Drive sales through walk-in customers with a disciplined sales process, using current technology to drive both sales and service.
Source referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Demonstrate acumen in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.
Minimum of 1 year of customer service experience required
High School Diploma or GED
Candidates must be available to work day, afternoon or evening shifts during the week and on weekends as part of their normal permanent schedule. Shifts will be assigned based on business needs.
Previous call center or banking experience preferred
Ability to demonstrate professional verbal communication skills
Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
Ability to professionally handle irate customers
Ability to use a headset and to sit for long periods of time
Experience with Microsoft Office applications and the Internet
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.
Huntington does not accept solicitation from Third Party Recruiters for any position.